Wednesday, February 1, 2012

BSNL Helpline?


A call to the BSNL Broadband Helpline(1504)


ME:Hello?


EXECUTIVE: BSNL Broadband..


ME: I want to complain about my broadband connection, it has been out of order for
      about two months


EXECUTIVE: I see.., you will have to report it to the JTO. This is the
          Trivandrum office. Where are you from?


(Trivandrum? That is something, isn't it?)


ME: I am from Thrissur.


EXECUTIVE: Okay, then I will give you the Thrissur Enquiry no. You can call
                         them and get the phone no. of the JTO of your Exchange. The number
                         is 0487-2421245


ME: Thank you.


(I call the number he gave me.)


ME: Hello, Thrissur Enquiry?


EXECUTIVE: What.. Who.. ummm?


ME: umm, I need the phone no. of the JTO of Alagappanagar exchange


EXECUTIVE: Oh, let me see....


(I wait for an eternity)


EXECUTIVE: Do you know who it is?


(I am flabbergasted. Did I say something offensive?)


ME: I don't know... I just want the phone no. I don't know who it is.(Does it matter?)


EXECUTIVE:Oh, I see... Let me look...


(I wait for another eternity..)


EXECUTIVE: Take down these nos.. 2751163 and 2752640


ME: You see, I called the 2nd no., but no one is picking up...


EXECUTIVE: (Angrily)Did you take down the nos? Well,I am at Thrissur, so I
                          wouldn't know why no one is attending,the calls and I can't do anything
                          about it. Just keep on trying,someone will pick up.


(I keep calling the number he gave me. After one hour, I give up my desire to repair my broadband connection)

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