A call to the BSNL Broadband Helpline(1504)
EXECUTIVE: BSNL Broadband..
ME: I want to complain about my broadband connection, it has been out of order for
about two months
EXECUTIVE: I see.., you will have to report it to the JTO. This is the
Trivandrum office. Where are you from?
(Trivandrum? That is something, isn't it?)
ME: I am from Thrissur.
EXECUTIVE: Okay, then I will give you the Thrissur Enquiry no. You can call
them and get the phone no. of the JTO of your Exchange. The number
ME: Thank you.
(I call the number he gave me.)
ME: Hello, Thrissur Enquiry?
EXECUTIVE: What.. Who.. ummm?
ME: umm, I need the phone no. of the JTO of Alagappanagar exchange
EXECUTIVE: Oh, let me see....
(I wait for an eternity)
EXECUTIVE: Do you know who it is?
(I am flabbergasted. Did I say something offensive?)
ME: I don't know... I just want the phone no. I don't know who it is.(Does it matter?)
EXECUTIVE:Oh, I see... Let me look...
(I wait for another eternity..)
EXECUTIVE: Take down these nos.. 2751163 and 2752640
ME: You see, I called the 2nd no., but no one is picking up...
EXECUTIVE: (Angrily)Did you take down the nos? Well,I am at Thrissur, so I
wouldn't know why no one is attending,the calls and I can't do anything
about it. Just keep on trying,someone will pick up.
(I keep calling the number he gave me. After one hour, I give up my desire to repair my broadband connection)